Frequently Asked Questions
Everything you need to know about your L'INTERVALLE experience.
What is your return policy?
We offer returns on all unworn, full-price items within 14 days of delivery. Items must be in their original packaging to be eligible for a refund.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within North America. International shipping times vary depending on the destination and customs processing.
Where are your shoes manufactured?
L'INTERVALLE products are designed in Montreal and ethically handcrafted in Spain, Italy, and Brazil using premium quality leathers and materials.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer price adjustments?
We offer a one-time price adjustment if an item is marked down within 7 days of your original purchase. This applies only to items purchased at full price.